Privacy Policy

Last Updated: May 2024

Alsant Establishment for Trading ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Saudi Arabia Personal Data Protection Law (PDPL).

1. Information We Collect

We may collect information about you in the following ways:

Information You Provide Directly: When you contact us, request a quote, or submit a form, you may provide us with your name, email address, phone number, company name, and message content.
Contact Information: Email addresses, phone numbers, and physical addresses provided through contact forms.
Business Information: Company details and equipment sourcing requirements.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To process and fulfill your equipment sourcing requests
To send you quotes and business communications
To comply with legal and regulatory requirements
To improve our services and website functionality
To maintain business records and transaction history

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your explicit consent to receive communications from us
Necessity to perform contractual obligations with you
Compliance with legal and regulatory requirements in Saudi Arabia
Our legitimate business interests in serving our clients

4. Data Sharing

We do not share, sell, or disclose your personal information to third parties except:

When necessary to complete your equipment sourcing request (e.g., manufacturers, logistics partners)
When required by Saudi law or government authorities
With trusted service providers who assist us in operating our website and business
When you have explicitly consented to such sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted where applicable. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for a period of seven (7) years for business records, or as required by Saudi law. After this period, data will be securely deleted or anonymized.

7. Your Rights

Under the Saudi Arabia Personal Data Protection Law (PDPL), you have the following rights:

Right to Access: You may request access to your personal data and receive a copy in a clear, understandable format at no charge.
Right to Correction: You may request correction or updating of inaccurate or incomplete personal data.
Right to Deletion: You may request deletion of your personal data when it is no longer needed for the purpose it was collected, subject to legal obligations.
Right to Withdraw Consent: If we rely on your consent to process your data, you may withdraw that consent at any time.
Right to Object: You may object to the processing of your personal data for direct marketing purposes.

8. Contact Us to Exercise Your Rights

To exercise any of these rights or if you have questions about this Privacy Policy, please contact us at:

Email: ahlan@alsant.sa
Phone: +966 56 402 1987
Address: Building 2264, Raed Al Adel Street, An Nahdah District, Jeddah 23523, Saudi Arabia

9. Data Breach Notification

In the event of a data breach that compromises your personal data, we will notify you and the relevant authorities without undue delay, as required by Saudi data protection law.

10. Cookies and Tracking Technologies

Our website does not currently use cookies for tracking or behavioral analysis. If we implement cookies in the future, we will update this policy and obtain your explicit consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are intended for business-to-business transactions and are not directed to children under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and any disputes arising from this policy shall be subject to the exclusive jurisdiction of the Saudi courts.

15. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: ahlan@alsant.sa
Phone: +966 56 402 1987
Address: Building 2264, Raed Al Adel Street, An Nahdah District, Jeddah 23523, Saudi Arabia